Senior Service Provisioning Coordinator

To ensure exceptional customer satisfaction and retention, the full-time Senior Service Provisioning Coordinator will independently manage complex customer requests and service changes while collaborating with cross-functional teams in a dynamic environment. Key responsibilities Independently manage a portfolio of complex customer cases, ensuring timely resolution and effective communication Serve as a subject matter expert, providing guidance to peers and identifying opportunities for operational improvement Conduct retention conversations and collaborate with account teams to mitigate churn and enhance customer experience Required qualifications Bachelor's degree or equivalent experience in telecommunications, service provisioning, or customer service Minimum of three years of relevant experience managing complex customer cases or escalations Strong working knowledge of telecommunications products, service delivery, and customer lifecycle processes Proficiency with Salesforce and standard business applications, including Excel and PowerPoint Demonstrated ability to identify process gaps and contribute to operational improvements