Serving as the senior operational and technical resource, the full-time Senior Service Desk Lead will manage complex incident resolution, mentor team members, and drive process improvements while working remotely. Key responsibilities Act as the senior escalation point for complex Service Desk incidents and lead major incident coordination Provide advanced support for Windows, macOS, Microsoft 365, Okta, Jamf, and Intune environments Identify and implement process improvements and maintain operational documentation and knowledge articles Required qualifications 10+ years of experience in Service Desk, End User Computing, IT Operations, or IT Support environments 5+ years in a senior, lead, or escalation-focused role with responsibility for complex incidents Advanced troubleshooting skills across Windows, macOS, Microsoft 365, and endpoint technologies Strong administration experience with Intune, Jamf, Entra ID, and Okta Experience with Jira, ServiceNow, or similar ITSM platforms
Senior Service Desk Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.