Unknown Company

Senior Service Delivery Manager

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chicago, il • Posted 1 weeks ago
Hybrid Full Time IT & Technology

Hiring: Senior Manager, Service Management (ServiceNow) | Chicago or NYC | Hybrid

Seeking a transformative IT leader to build and run a global service management function from the ground up at a global law firm . You will hold ultimate authority over the ServiceNow platform roadmap, shifting the firm from traditional SLAs to experience-based metrics (XLAs).

Key Responsibilities:

  • Global Operations: Define service ownership and run daily operations across internal teams and external vendors.
  • ServiceNow Governance: Standardize workflows and eliminate fragmented platform usage.
  • Modern ITSM & SIAM: Align external vendors to shared outcomes while optimizing core ITIL practices.
  • Proactive Observability: Use endpoint telemetry and data to resolve issues before they impact user productivity.

What We’re Looking For:

  • Senior leadership in global service delivery (Professional Services preferred).
  • Deep expertise in ServiceNow platform optimization, ITIL, and SIAM frameworks.
  • High data literacy-fixing underlying operational and data quality issues.

#ITSM #ServiceNow #ITIL #SIAM #TechLeadership #ChicagoJobs #NYCJobs #Recruiting #JobOpening #LawFirmJobs

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Senior Service Delivery Manager in chicago at Unknown Company

This position is listed as full time and hybrid.

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