Providing expert customer service in a fast-paced environment, the part-time Senior Service Center Representative will manage inbound calls to assist members and providers with inquiries regarding coverage, benefits, and claims while working remotely in Arizona. Key responsibilities Researching and resolving escalated member and provider issues requiring problem-solving Training service center representatives and providing informational resources Maintaining records and tracking cases for assigned benefit services Required qualifications High school diploma/GED or equivalent working knowledge Three to four years of experience in a high-volume service center or managed care environment Substantial previous related work experience in managed care benefits member/provider services Ability to handle a high volume of incoming calls while maintaining a professional demeanor Familiarity with customer information systems and organizational benefit plans
Senior Service Center Representative in workfromhome at Unknown Company
This position is listed as part time and able to be worked remotely.