Senior Server Tech Services Engineer

Are you passionate about resolving high-severity hardware and network issues on a global scale? Do you want to drive operational excellence on one of the worlds largest distributed platforms?
Our Network Infrastructure organization is responsible for Akamais Edge Platform. It is one of the worlds largest distributed platforms, consisting of over 250,000+ servers across 137 countries. This platform handles a significant portion of the worlds Internet traffic. Our Server Tech Services team works on hardware and network issues across Akamais infrastructure.
As a Senior Server Tech Services Engineer, you will serve as a key technical leader. You will resolve high-severity hardware and network issues across Akamais infrastructure. You will ensure optimal performance of Akamais Content Delivery Network and Internet Security products.
As a Senior Server Tech Services Engineer, you will be responsible for:
Reporting and working closely with the cSTS team lead during critical maintenance projects
Collaborating with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate swift workflows
Diagnosing high-level hardware and network issues across the global infrastructure
Facilitating server repairs by working with ISP and Field Engineers
Coordinating the return of Akamai equipment back to the warehouse or vendors
Monitoring hardware failure patterns and proactively reporting trends to Hardware Engineering and vendors
Have 8 years of relevant experience and a Bachelors degree in technology, a related field, or equivalent professional experience
Have experience with fault diagnosis in network and server hardware technologies like drives, RAM, motherboards, and RAID
Possess expert knowledge of Layer 1 and Layer 2 troubleshooting, OSI Model, and Unix/Linux CLI
Have experience with data center technologies and infrastructure environment management
Be knowledgeable in maintaining solid working relationships with internal teams, third-party service providers, and external vendors
Whether youre streaming live events, scrolling social media, watching your favorite series, or managing your savings, were the engine behind the scenes. We provide the worlds most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Cloud and Edge:

Running apps closer to users for instant performance.

Neutralizing threats before they ever reach your data.

Content Delivery

: Scaling the worlds biggest moments without a glitch.

AI

: Enabling our customers to build, secure, and scale AI apps on the worlds most distributed cloud platform.
At Akamai, we dont just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. its about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness;