Senior Scrum Master - Remote / Telecommute

Job Title

Pay Range: $65hr - $70hr

Requirement/Must Have

• SAFe Scrum Master certification or comparable certification required.
• 7+ years of Scrum Master or Agile coaching experience.
• 3+ years of experience coaching platform administration, platform operations, infrastructure, cloud operations, SRE, service operations, or technical operations teams.
• Demonstrated success coaching teams whose work includes operational support, interrupt-driven demand, platform maintenance, reliability and stability work, and enhancement work.
• Strong understanding of Kanban, flow-based practices, work intake management, and handling unplanned work.
• Experience working in complex enterprise environments with multiple teams and dependencies.
• Strong facilitation, coaching, and stakeholder management skills.
• Ability to challenge ineffective agile habits and tailor practices to the actual work.

Experience

• 7+ years of Scrum Master or Agile coaching experience.
• 3+ years coaching platform administration, platform operations, infrastructure, cloud operations, SRE, service operations, or technical operations teams.
• Experience coaching teams that support cloud data and analytics platforms, business intelligence platforms, API and interoperability platforms, or data services platforms.
• Experience coaching data platform administration, DataOps, or data operations teams preferred.

Responsibilities

• Coach platform administration and operations teams on agile ways of working appropriate for platform support and operations environments.
• Help teams balance planned work and unplanned work, including incidents, production support, service requests, defects, upgrades, maintenance, and improvement initiatives.
• Guide teams in establishing healthy practices for backlog management, work intake, triage, prioritization, capacity allocation, dependency management, flow optimization, and service-level transparency.
• Coach Scrum Masters, Product and Service leaders, people managers, and teams on when to apply Scrum, Kanban, or hybrid patterns based on work type.
• Support Scaled Agile events and practices as appropriate, including PI Planning, iteration planning, team retrospectives, ART synchronization, Inspect and Adapt, and cross-team coordination.
• Help define and improve metrics meaningful for platform administration and operations teams, including throughput, aging work, response time, resolution time, unplanned work ratio, flow efficiency, predictability, forecasting, and WIP management.
• Partner with Release Train Engineers, product and service leaders, engineering leaders, and Agile Coaches to improve team and ART-level ways of working.
• Coach leaders away from treating all work as feature delivery when operational work requires different policies, classes of service, and governance.
• Help build sustainable operating models for shared services, enabling work, and platform support patterns consistent with Scaled Agile principles.
• Improve visibility into planned versus unplanned work.
• Strengthen team and leadership understanding of how to operate platform and DataOps teams effectively in a Scaled Agile environment.

Should Have

• Experience coaching data platform administration teams, DataOps teams, or data operations teams.
• Experience in cloud data and analytics environments such as Snowflake, Databricks, Azure, AWS, GCP, BI platforms, API platforms, or enterprise data services.
• Experience supporting teams in regulated or highly governed environments.
• Familiarity with platform reliability, observability, service management, and operational excellence practices.
• Experience working with Jira and/or Jira Align.
• SAFe Advanced Scrum Master, SPC, or other relevant agile coaching credentials preferred.

Skills

• Scrum Master.
• Agile Coaching.
• SAFe.
• Kanban.
• Scrum.
• Hybrid Agile Delivery.
• Platform Operations.
• Platform Administration.
• DataOps.
• Cloud Operations.
• SRE.
• Service Operations.
• Work Intake Management.
• Flow Optimization.
• Capacity Allocation.
• Dependency Management.
• PI Planning.
• ART Synchronization.
• Inspect and Adapt.
• Metrics and Forecasting.
• Stakeholder Management.
• Jira.
• Jira Align.

Qualification and Education

• SAFe Scrum Master certification or comparable certification required.
• Additional advanced agile certifications preferred.