Senior SAP SD Consultant

Responsibilities

• As a Support Consultant, you are the first point of contact for our customers on all SAP sales topics.
• You implement corrections in your specialist area in collaboration with our Basis Consultants.
• Accepting, analyzing, resolving or forwarding customer reports and tickets, as well as tracking and reporting them back to the customer using the Group's own ticket system.
• Always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non‑compliance.
• Develop solutions together with our customers for business‑critical processes.
• Provide customers with comprehensive support via telephone and electronic support media and recommend suitable improvement options, including in the area of software applications.
• Through your support, create the basis for fast and secure communication and solution‑finding for our customers and contribute significantly to better customer loyalty.

Qualifications

• In addition to completing vocational training or a degree, you have several years of practical experience in SAP SD support or as a key user in in‑house projects.
• You have experience in supporting customers or specialist departments in SAP FI/CO operations: administration, support and monitoring.
• When advising customers, you value a trusting and cooperative partnership.
• A good command of English would also be desirable.
• Your strength lies in recognizing problems, analyzing their causes, and finding possible solutions. Team spirit, resilience, and the necessary flexibility to react quickly to new requirements are a matter of course for you.

Benefits

• Challenging and varying assignments with world market leaders and hidden champions.
• Vast opportunities for building, nurturing, and honing your skills through regular knowledge exchange with our experts.
• Autonomy and flexibility in your daily work.
• Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany.
• Secure role in a friendly, open‑minded, and committed team.
• Attractive salary package, social insurance, and private medical insurance.
• 40 hours per week with German calendar.
• Valuable personal freedom.
• Flexible working hours, mobile work, and a high level of self‑responsibility & creative flexibility.
• 30+1 days leave.
• Great prospects: digital learning platform “One Academy”, practice‑oriented career models, systematic knowledge exchange and expansion, dedicated promotion programs.
• Attractive bonuses & discounts: bonuses for special projects, premiums for staff recommendations, staff discounts for private online shopping, discounted leisure- and fitness offerings (EGYM Wellpass), and bike leasing (JobRad).
• Work‑life balance & health: stress prevention & conflict management trainings, child‑ and elderly care support, health checks and medical check‑ups, company pension scheme models & disability insurance models, ergonomic workplace.