IT-Shoulders, Inc. is seeking a highly technical Salesforce Service Cloud Technical Architect to lead architecture, development, and telephony integration of our customer service platform.
This hands‑on role focuses on engineering, end‑to‑end design, and production‑grade code with Service Cloud solutions integrated to CTI (Amazon Connect/Salesforce Voice) and AWS. You will mentor a team of developers, establish coding standards, review work, and partner with product, QA, and support to deliver
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