Senior Salesforce DeveloperSalary Range: $88,000.00 - $126,000.00We are looking for a Senior Salesforce Developer with strong experience in Service Cloud and hands-on exposure to Agentforce. This role will support and enhance our Customer Care CRM platform, including an existing AI-powered chatbot used for customer troubleshooting. You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows.
This role combines Salesforce development, integrations, and AI-driven automation.What You Will Do:Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and FlowsDeliver enhancements across the full development lifecycleWork closely with business teams to translate requirements into scalable solutionsFollow Salesforce best practices for development, testing, and documentationBuild and maintain API integrations using Apex and REST servicesAI / Agentforce Chatbot Enhance the existing Agentforce chatbot to support transactional workflowsImprove chatbot accuracy using Salesforce Knowledge, product data, and business rulesConfigure prompts, intents, actions, and fallback logicData Cloud & Personalization Use Salesforce Data Cloud to support personalization and AI groundingSupport identity resolution and data mapping as neededTesting, Release & Governance Support testing, UAT, deployments, and production releasesFollow DevOps and Git-based deployment practicesTo Be Successful You Will Have:5+ years of Salesforce development experienceStrong experience with: Apex, Lightning Web Components, Flows REST APIs and integrationsSalesforce Service CloudHands-on experience with Salesforce AgentforceExperience working with Salesforce Order Management (OMS) & Salesforce Service cloudFamiliarity with Salesforce Data CloudExperience with Git and Salesforce deploymentsStrong problem-solving and collaboration skillsSalesforce certifications (Platform Developer I/II)Experience with AI, chatbots, or conversational automationExperience supporting global or multilingual Salesforce implementationsBackground in customer service, warranty, or technical support systemsLI-HybridApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.