Salesforce Development ExperienceStrong case management (support processes, omni channel, assignments/routing, NBA, SLAs etc.)Experience cloud (highly LWC driven to give Uber like experience for scheduling, responsive design)Very strong with complex Flows and best practicesIntegration with AWS connect (great to have) else CTI integrationAgentic experience regarding NBA, creating actions / activities, summariesGeneral Admin stuff regarding profiles, permissions etc..