Senior Salesforce Agentforce Developer

Primary Responsibilities

• Design, develop, and implement Salesforce Service Cloud solutions for enterprise environments.
• Lead Agentforce implementation initiatives, including use-case discovery, solution architecture, configuration, development, testing, and deployment.
• Configure and customize Agentforce Builder, topics, subagents, instructions, actions, and Prompt Builder.
• Develop custom capabilities using Salesforce Flow, Apex, Lightning Web Components (LWC), and APIs.
• Implement Service Cloud capabilities, including case management, omnichannel routing, digital channels, knowledge management, entitlements, and SLAs.
• Design and implement secure integrations between Salesforce and enterprise data platforms, including Snowflake.
• Work with batch and real-time integration patterns and event-driven architectures using Kafka or similar technologies.
• Establish best practices for Agentforce security, data grounding, access controls, testing, evaluation, and production monitoring.
• Lead technical design reviews, code reviews, troubleshooting, and mentoring of Salesforce developers.
• Conduct customer discovery and architecture workshops, recommend suitable solutions, and guide phased implementation strategies.
• Define and monitor performance metrics for Agentforce and Service Cloud, including resolution rates, escalation rates, response quality, and SLA performance.
• Collaborate with Salesforce administrators, data engineers, analytics teams, system integrators, and third-party vendors.
• Evaluate Salesforce platform capabilities, licensing, consumption models, and integration dependencies.

Required Qualifications

• 8+ years of experience delivering enterprise Salesforce solutions.
• Strong hands-on experience with Salesforce Service Cloud.
• Proven implementation experience with Salesforce Agentforce.
• Expertise in Agentforce Builder, Prompt Builder, topics, subagents, actions, and custom capabilities.
• Strong development skills in Apex, Lightning Web Components (LWC), Salesforce Flow, and REST/SOAP APIs.
• Experience with enterprise application integrations and Salesforce integration architecture.
• Hands-on experience integrating Salesforce with Snowflake or similar enterprise data platforms.
• Knowledge of Kafka or similar event-driven messaging technologies.
• Experience with Java, Spring Boot, and enterprise API integrations.
• Strong understanding of Salesforce security, sharing, governor limits, and deployment practices.
• Experience with Agentforce testing, evaluation, monitoring, and production optimization.
• Ability to lead technical discussions, mentor developers, and independently advise customers on Salesforce solutions.
• Excellent communication, stakeholder management, and technical leadership skills.

Preferred Qualifications

• Experience with Salesforce Data Cloud (Data 360).
• Experience in contact center operations and customer service transformation.
• Knowledge of enterprise data models, reporting, and business performance metrics.
• Experience working with Salesforce product teams and understanding licensing and consumption models.
• Experience with multiple system integrators and complex enterprise delivery environments.