Senior Sales Operations Manager1919 Gallows Road Suite 700 Vienna VA 22182

Senior Sales Operations ManagerWorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world.

WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.Reporting to the VP of Sales, the Senior Sales Operations Manager oversees the efficiency and effectiveness of the entire sales operations, ensuring the sales team has the necessary tools, processes, and support to achieve their goals.The ideal candidate has a strong background in call center experience managing the sales technology stack, optimizing sales processes, analyzing sales data and leading a global team of diverse sales professionals.ResponsibilitiesCoordinates sales forecasting, planning, pipeline management, scheduling, workforce management, and budgeting processes used within the admission team. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency.Analyzes sales data and trends to identify customers and sales opportunitiesMonitors and analyzes sales performance metrics to identify areas of improvementCreates daily batches and communications; works closely with sales teams to ensure execution of sales strategiesManages CRM tools, maximizing opportunities and customer relationshipsDevelops and maintains relationships with key stakeholders and customersGenerates sales reports and analyzes key performance indicatorsCalculates monthly sales commissions using individual compensation plans and submits to the payroll departmentOwns scheduling, including hours of operation and phone routingsQualificationsBA/BS in Business, related discipline, or equivalent in training and experience5 years' experience in sales operations, call center experience highly desirableExcellent interpersonal and communication skillsStrong analytical and problem-solving skillsAble to manage multiple projects and prioritize tasksProficient in Microsoft Office; ability to perform advanced computing functionsFamiliarity with databases and sales softwareStrong project management & financial modeling skillsExcellent work ethic and successful record of on-time project deliveryAbility to deliver a high degree of customer satisfaction to clientsMust have a valid US Passport and willing to travel to Merida, Mexico when neededPrevious experience in marketing, call center, or sales is preferredWork PerksFun & driven environment.Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.11 paid floating corporate holidays, 1 paid volunteer day & up to 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.Tuition reimbursement up to $5,250 annually$1,000 towards professional certifications annuallyOpportunities for paid and discounted travel.Flexible work schedule providing on-site, remote, and virtual office opportunities.Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.Fitness Center and café onsite at select locations.Employee Assistance Program (EAP)Paid Parental, Caregiver, and Disability leave.Team Member Discount Program