Modern Campus is seeking a Customer Support Consultant to lead resolution of complex issues across our customer base. You will own tickets end-to-end, provide Tier 2/3 support, mentor teammates, and act as a voice with project teams while introducing AI-assisted approaches to improve response quality.
You will work with cross-functional teams to diagnose environment, networking, certificates, and deployment-related issues, documenting progress in Zendesk and building knowledge for the team.
#J-18808-LjbffrSenior SaaS Support Consultant — Remote in Location not specified at Unknown Company
This position is listed as full time and onsite.