Senior SaaS Account Lead — Revenue Ownership & Growth

Customer.io is seeking a Senior Account Manager for our AMER team. You’ll own a portfolio of mid‑market and enterprise accounts, driving renewals and expansion while mitigating churn.

You’ll help customers adopt Customer.io strategically, articulating ROI and building trust across multiple stakeholders. You will forecast renewals and expansions with a repeatable approach, cultivating relationships from operators to VPs and collaborating closely with Customer Success and Sales on deals.