Senior Retention Campaign Manager

Leading the planning, execution, and optimization of global Retention Marketing campaigns, the full-time Senior Retention Campaign Manager will manage the Email and SMS campaign calendar, develop strategies and creative briefs, and coordinate cross-functional deliverables in a remote environment. Key responsibilities Own and maintain the localized Email and SMS campaign calendar, ensuring alignment with business objectives and regional priorities Develop campaign strategies and execution plans for various retention campaigns, overseeing end-to-end campaign execution Monitor campaign performance and key retention KPIs, delivering actionable insights for future campaign optimization Required qualifications 8+ years of experience in retention, CRM, email marketing, or campaign management within an eCommerce environment Proven experience managing end-to-end marketing campaigns, including planning and cross-functional coordination Strong understanding of Email and SMS marketing best practices and customer lifecycle marketing Experience with Email Service Providers (ESPs) and SMS marketing platforms; familiarity with Klaviyo and Attentive is a plus Analytical mindset with experience interpreting campaign performance and customer insights for optimization opportunities