Senior Restaurant Manager

As a Zuma Senior Restaurant Manager, you are supporting the General Manager in overseeing all aspects of restaurant operations to ensure a seamless and exceptional dining experience for guests. This role provides leadership across the FOH team, maintains high service standards, and supports operational efficiency and profitability. The Senior Restaurant Manager acts as a key member of the leadership team, helping drive performance, mentor managers and staff, and ensure the restaurant consistently reflects Zuma's standards of hospitality and service excellence. Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values: Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness Embrace the Energy - we bring passion and positivity to everything we do

Support the General Manager in leading the daily operations of the restaurant, ensuring efficient service and exceptional guest experiences Provide leadership and guidance to FOH managers and service teams to maintain Zuma's service standards and operational excellence Supervise and coordinate the activities of the restaurant floor staff to ensure smooth operations and exceptional guest service Support recruitment, training, and development of FOH staff and managers, promoting a high-performing and engaged team environment Monitor operational performance during service periods and provide real-time support to the team to maintain service quality Assist with inventory management, ensuring accurate tracking of restaurant supplies and equipment Coordinate with kitchen leadership to ensure timely and accurate food service and effective communication between FOH and BOH teams Address guest inquiries, concerns, and complaints professionally, ensuring swift resolution and guest satisfaction Monitor budgets, payroll records, and financial transactions to ensure adherence to financial targets and operational controls Conduct pre-shift meetings to communicate service expectations, menu updates, and operational priorities Mentor and develop FOH team members through coaching, feedback, and training initiatives Ensure the dining room and guest-facing areas maintain the highest standards of cleanliness, presentation, and organization Oversee opening and closing procedures, including cash handling, reconciliation, and operational readiness

A genuine love for culinary experiences & a passion for Japanese cuisine

A natural team player who is at home working in sync with a large team

Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences

5+ years of experience in restaurant management role in a premium dining environment

Proven leadership ability with experience supervising managers and large service teams

Strong understanding of restaurant operations, including food and beverage service, guest relations, and compliance with health and safety regulations

Ability to work flexible hours, including evenings, weekends, and holidays, as required

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. World-Class training, designed to inspire and educate

Global opportunities , experience hospitality around the globe with our five incredible brands

Comprehensive Medical, Dental, and Vision insurance to ensure your well-being

Bonus Opportunity , eligible roles may participate in our annual bonus program, rewarding individual and business performance

401(k) Retirement Plan, supporting your long-term financial well-being and future goals

Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.