Neumo Holdings LLC is seeking a Principal Customer Support Specialist for a remote, full-time role. You will provide strategic, expert-level technical support for Neumo Core and Applications, diagnosing complex issues and mentoring junior staff.
Occasional on-site visits may be required, with collaboration across engineering, QA, and product teams to deliver outstanding customer satisfaction. The ideal candidate has 7+ years in SaaS support, strong leadership, and experience with Zendesk,
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