Paired is seeking a hands-on Senior Customer Support to lead the day-to-day support function within the Customer Success team. You’ll guide the support staff while engaging directly with customers through tickets, calls, texts, and voicemails to ensure timely, high-quality responses.
You’ll coach teammates, track metrics, and help create processes, training materials, and a knowledge base. You’ll collaborate with Customer Success, Technology, and Refunds teams to resolve issues and improve
#J-18808-LjbffrSenior Remote Customer Support Lead in workfromhome at Unknown Company
- Typical pay
- $39,130–$58,290
For context, most customer service representatives earn between $39,130–$58,290 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.