Senior Remote Application Support Engineer - Automation & Observability

Zact Inc. is seeking a Senior Application Support Engineer to own complex incidents end-to-end, build monitoring and automation, and mentor two junior analysts.

This role combines hands-on triage with strategic tooling work in a remote US setting, supporting a cloud-native SaaS platform used by banking clients. You will lead incident reviews, design alerting strategies in GCP, and collaborate with engineering to improve observability, while building a resilient knowledge base and runbooks for