Senior Quality Control Analyst

Tampa Housing Authority

Senior Quality Control Analyst

Department: Asset Management Date:

Reports to: Assistant Director FLSA: E

Summary

The Quality Control Analyst is responsible for ensuring accuracy, operational integrity, and compliance with HUD, LIHTC, RAD, PBV, and THA regulatory standards across a diverse portfolio of affordable housing, mixed-finance, and commercial properties. This role provides essential oversight of financial data quality, delinquency management, resident account activity, and third-party submissions. The Analyst ensures that financial records, tenant transactions, and regulatory reporting remain accurate, timely, and compliant. The Quality Control Analyst works closely with the Director, Assistant Director, Property Management Staff, Senior Portfolio Managers, and Compliance Manager to ensure issues are resolved promptly and consistently.

Essential Duties and Responsibilities:

• Set up, maintain, and monitor retail tenant ledgers in Yardi; review monthly retail rent invoices for accuracy and ensure correct distribution. • Post monthly retail rent charges, CAM fees, and related transactions; monitor ledger activity for inconsistencies, errors, or misapplied entries. • Deposit monthly retail rent payments and ensure all required retail rents are billed, received, applied accurately, and documented appropriately. • Ensure vacancy payments for self-managed properties are received, recorded, and properly supported through required documentation. • Review and verify HAP subsidy postings for third-party payments, prepaid activity, zero batches, retro charges, and rent/HAP corrections; assist property staff in resolving unreconciled HAP postings. • Evaluate aged receivables for affordable housing portfolios with property staff; review delinquency reports for all properties and escalate irregularities when necessary. • Review and analyze monthly financial statements for third-party managed properties, including variance explanations, expense activity, and compliance with budget expectations. • Monitor monthly third-party delinquency reports; identify discrepancies and coordinate resolutions between Finance, Asset Management, and property management personnel. • Coordinate preparation and review of annual budgets for third-party managed properties; confirm accuracy, completeness, and alignment with THA and regulatory program requirements. • Oversee resident services expenditures for affordable housing and ensure compliance with approved budgets and program rules. • Review court registry receipts, confirm alignment with tenant ledgers, and ensure eviction-related charges, payment plans, and security deposit compliance are documented correctly. • Identify and correct ledger postings to incorrect accounts and ensure all adjustments adhere to THA financial standards. • Upload uncollected past-tenant debt for affordable, RAD, and Tax Credit communities to NCS; respond to documentation challenges and coordinate repayment tracking. • Review and process NCS write-off recommendations to ensure adherence to THA guidelines and financial policies.

• Monitor weekly TECO AR summaries; investigate discrepancies and coordinate corrections with property staff or third-party managers. • Confirm vacancy payments for RAD, PBV, and Tax Credit properties are received, posted, reconciled, and supported with required documentation. • Facilitate resolution of unreconciled items between Finance and Asset Management by identifying root causes, coordinating communication, and verifying corrective outcomes. • Prepare and present the Affordable Housing Performance Report for THA monthly Board meetings, ensuring accuracy and clarity of all financial and operational indicators. • Upload uncollected affordable balances for collection efforts and provide documentation required when tenants dispute debts through NCS. • Ensure timely processing of purchase orders for affordable housing properties and verify compliance with THA procurement procedures. • Monitor Yardi accounts receivable balances for inconsistencies, errors, or unusual activity; coordinate corrections with property staff or third-party managers. • Perform other duties and responsibilities as assigned by the Assistant Director.

Knowledge, Skills, and Abilities:

Knowledge of HUD, LIHTC, and other federal, state, and local regulations governing affordable and mixed-finance housing programs.

Ability to conduct research in order to obtain and compile data and prepare reports, formulate future and forecasting needs for the future.

Knowledge of algebra and statistics enough to perform complex calculations

Ability to prepare clear concise reports, analyze data, and make appropriate recommendations within the scope of responsibility.

Knowledge of the principles and practices of management and administration.

Knowledge of real estate organization's operational policies and procedures

Knowledge of the principles ad practices of budgeting and budget administration.

Knowledge of the principles and practices of accounting and finance.

Knowledge of Housing Quality Standards.

Ability to maintain required records such as departmental records and tenant files, etc.

Ability to read and understand policies and guidelines.

Ability to establish and maintain effective relationships with staff, residents and contractors.

Ability to work in a dynamic environment that requires incumbent to be resilient to change and responsive to changing goals, priorities and needs.

Ability to prepare and present ideas and information formally and informally

Ability to effectively initiate and manage work projects.

Minimum Qualifications:

Requires a bachelor's degree in Public Administration, Business Administration, Finance, Accounting, Real Estate, or closely related major.

Requires six (6) years of progressively responsible experience in budgeting, purchasing, facility management, real estate, property management or an equivalent combination of education and experience that provides the requisite knowledge, skills, and abilities.

Physical Requirements:

Ability to sit for extended periods when preparing reports or attending meetings.

Ability to drive between properties and attend external meetings as needed.

Work Environment:

Standard office environment for administrative duties.

Regular visits to properties including indoor and outdoor inspections.

Exposure to property-site conditions such as heat, humidity, noise, and varying building conditions.

Frequent interaction with property managers, consultants, and THA leadership.

Other Requirements:

Valid Florida Driver's License.

Must be insurable under the agency's insurance policy.