Senior Project Manager - Hybrid

Senior Project ManagerGenesis10 is currently seeking a Senior Project Manager for a hybrid position (3 days a week onsite) with a Global Financial Institution located in Charlotte, NC or West Des Moines, IA. This is a 12+ month contract opportunity.This role is an opportunity to be part of one of the bank's top three strategic initiatives—a multi-year Contact Center Modernization program transforming how millions of customers interact with the organization. We are looking for a seasoned Senior Project Manager to drive wave-based migrations of contact center operations to a modern cloud platform.

This role sits at the center of a highly visible transformation, partnering with executive leadership, technology teams, and contact center operations.Responsibilities:Lead end-to-end delivery of large-scale migration waves impacting customer-facing operationsConsult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Project ManagementInfluence executive stakeholders and shape enterprise prioritiesCoordinate across a team of project managers in a complex, high-impact environmentDrive cloud transformation across IVR, agent workflows, and workforce management systemsCollaborate with business unit leaders and contact center partners to ensure successful migration and adoptionManage complex scheduling demands, including potential overtime and on-site presence during critical migration phasesDrive change management and delivery strategies tailored to contact center operations and cloud platform transitionsOversee integration of technologies such as IVR systems and agent scheduling toolsRequirements:7+ years of Project Management experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, educationExtensive experience in project management, change delivery, and change management within the financial services industryStrong understanding of contact center operations and consumer bankingProven ability to manage projects using both Waterfall and Agile methodologiesAbility to work in a fast-paced, high-stakes environment with shifting prioritiesDesired skills:Experience with cloud platform migrations, especially involving customer service agentsFamiliarity with technology integrations impacting agent performance and schedulingExperience with Monday.com or similar project management toolsUnderstanding of cloud technologies and their impact on contact center functionalityPay range: $58.75 - $66.75 per hourOnly candidates available and ready to work directly as Genesis10 employees will be considered for this position.If you have the described qualifications and are interested in this exciting opportunity, please apply!