Senior Program Associate

Senior Program AssociateRecruiter: LHHLocation: Walnut Creek, CaliforniaPay: $33-$37.15/hourContract: ContractorExpected Start: December 15Schedule: Full-timeDuration: Temporary leave coverage, with potential for extension or conversionWe are seeking a highly organized and detail-oriented Program & Documentation Coordinator to provide temporary coverage for a busy membership-based organization. This role is ideal for someone with strong writing and editing skills who enjoys documentation, customer service, technology, and keeping multiple projects organized.Key ResponsibilitiesHelp maintain and update approximately 300-350 member-facing documents, including policies, procedures, how-to guides, and program materials. Review content for accuracy, grammar, formatting, dates, and other necessary updates.Work within internal systems to update dates, test changes, capture screenshots, and update documentation following database releases.Assist members with questions, monitor requests through Zendesk, and provide support during testing periods, events, and other program activities.QualificationsStrong writing, proofreading, grammar, and editing skillsPrevious experience with documentation, administrative support, program coordination, or customer serviceExcellent attention to detail and organizational skillsComfortable learning new databases and technologyAdaptable and able to manage changing prioritiesStrong proficiency with Microsoft Office and Google WorkspaceExperience with Zendesk, Slack, Adobe Acrobat Pro, Asana, Dropbox, or DocuSign is a plusBachelor's degree preferred, although significant relevant experience will be consideredAdditional DetailsFully onsite positionMay require 1-2 weekends per month for on-call monitoring and responding to questionsOccasional local travel with team members may be requiredPossible week-long convention support in late JuneCandidates will be asked to complete a typing test and basic Excel assessment