Providing advanced frontline technical support, the full-time Senior Product Support Advocate will manage critical communications during incidents and high-priority investigations while collaborating with cross-functional teams to enhance the Medallia Experience Cloud platform in a remote environment. Key responsibilities Deliver high-quality, empathetic technical support to a global customer base Collaborate with internal teams to provide product insights and identify development opportunities Document discoveries and create/refine knowledge base materials Required qualifications Bachelor's degree or equivalent work experience 3+ years of experience in a technical support or technology-focused environment Foundational understanding of web technologies, including HTML, CSS, XML/JSON, and basic JavaScript Proven logical troubleshooting skills and ability to analyze technical issues Excellent verbal and written communication skills in English
Senior Product Support Advocate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.