Senior Product Specialist

Supporting the ongoing development and delivery of ePCR and Fire software solutions, the full-time Senior Product Specialist will manage product documentation, coordinate release activities, and ensure accurate customer communications while working remotely. Key responsibilities: Maintain and update product requirements, feature documentation, and functional specifications Create and maintain customer-facing product documentation, user guides, and knowledge base content Track product release milestones and assist with release readiness planning and cross-functional coordination Required qualifications: High School Diploma required; Bachelor's Degree preferred 3+ years of experience in product operations, technical writing, or related field Experience creating technical documentation and customer-facing materials Strong project coordination and follow-through skills Experience with video creation and editing software preferred