Senior Product Manager: Workforce Scheduling & Forecasting

Capital One in McLean, VA seeks a Senior Manager, Product Management to own the end-to-end Workforce Management toolkit. You will lead a PM team responsible for forecasting, capacity planning, schedule generation, and real-time operations, balancing strategy with engineering tradeoffs.

This hands-on leadership role requires strong collaboration with Tech Leads, vendors, and cross-functional partners to deliver reliable, scalable solutions that improve agent experience and customer outcomes while