Senior Product Manager - US Electric

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must continue to anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

IT and Digital works seamlessly to support and facilitate the National Grid group of diverse energy businesses to deliver technology which revolutionises the way we operate. As we lead the charge towards a carbon-free future, our teams are pioneering disruptive changes to our industry by working with agile methodologies and adopting digital mind-sets to drive efficiency, effectiveness and bring new capabilities for our internal and external customers.

Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. This role is at the centre of facilitating the energy revolution and enabling National Grid to continue to be a leading multi-national energy company. It’s imperative that you have a passion for energy and solving the problems of today, tomorrow and beyond to ensure a secure, reliable and accessible energy system for all.

The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi-cultural, customer-centric global team. This role operates under a hybrid working model and is open to candidates based in either our Waltham, MA office. Hybrid work expectations are subject to business needs and company policy.

Job Purpose

National Grid is seeking an adaptable and results-oriented Product Manager to drive the development and release of innovative products, features and services to answer our most pressing business needs. You will inspire the squad(s) to achieve the product vision by effectively communicating the product roadmap and strategy.

You will work effectively with internal and external stakeholders to deliver on the roadmap making technical and design trade-offs to strike the right balance between speed, quality and outcome delivery. You will promote agile working practices and partner with the engineering and design teams to ensure the product vision is achievable and takes a genuine design thinking approach. You will bring the customer voice to the conversation and ensure the delivery of value to our customers.

Key Accountabilities

• Act as the voice of the customer in the definition of innovative digital solutions
• Work with strategic design to gain an understanding of user personas, pain points and journeys knowing how that informs the roadmap
• Provide insights into product, technology, and market trends
• Develop fully constructed and well-defined feature lists, user stories, and roadmaps
• Gather and manage product feedback through surveys, concept testing, analytics tools, and A/B testing
• Monitor and report on product OKRs
• Collaborate with a multidisciplinary team to scope, design, concept test and deliver innovative solutions
• Assist with the development of business cases and operating plans
• Assist in the development of materials to communicate progress to executives

Qualifications

• BA/BS degree or equivalent work experience
• 3-5 years of product management experience
• Experience of delivering a full feature or product through close collaboration with Design and Engineering
• A good understanding of agile development methodologies and the software development lifecycle
• A demonstrated and focused desire to build products and services that customers will love
• Excellent communication (written and verbal) as well as storytelling skills
• The capacity for self-motivation, independent initiative and creative problem-solving
• The ability to manage time and schedules to meet deadlines
• The ability to thrive in a fast-paced and intellectually demanding environment

$127k - $149k a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.