Senior Product Manager - Seller Experience

Overview

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to promoters of worldwide stadium tours, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

Location

Location: Hybrid (3 days in office / 2 days remote) – New York, NY

Job Summary

We are seeking a Senior Product Manager to manage the development of next‑generation technologies and innovative, impactful features for the Seller Experience, Post‑Purchase org. You will drive the strategy and execution of the end‑to‑end seller experience, after sellers list their tickets on our platform. This is an opportunity to lead and build AI/Automation capabilities that improve seller experiences, provide faster and clearer decisions, and drive more efficient operations on a global scale.

Responsibilities

• Own the strategy for the Seller Experience, Post‑Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
• Reduce seller friction via proactive policy communications, in‑product guidance, and self‑serve payment and dispute workflows that resolve issues quickly and teach best practices.
• Design, automate, and evolve policy architecture from one‑size‑fits‑all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
• Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives.
• Increase enforcement effectiveness by improving issue detection and collections flows – raising the recoup rate of seller fines while minimizing impact on good‑faith sellers.
• Lead cross‑functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade‑offs.
• Measure and analyze end‑to‑end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
• Champion a culture that moves fast responsibly – shipping iteratively while safeguarding marketplace trust and the bottom line.
• Assist with building and developing a more mature seller experience organization.

Qualifications

• 6+ years in Product Management (or equivalent) with experience in two‑sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems.
• Shipped scaled, enterprise products, with highly technical foundational, platform‑like services.
• Customer obsessed, with demonstrable results in building product‑led solutions to improve the customer experience.
• Able to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops.
• Strong analytical chops; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments.

Benefits and Compensation

• Accelerated Growth Environment : An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package : Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off : Unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package : 401k, and premium Health, Vision, and Dental Insurance options.
• The anticipated gross base pay range for this role is $175,000 – $250,000 USD. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies.

Equal Employment Opportunity

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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