Senior Product Manager, Rider and Driver Mobile Experience

Senior Product Manager, Rider and Driver Mobile Experience

New York City

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Senior Product Manager at Via, you will lead a complex, scaled portfolio of products and features that impact our end users. You will be joining Via at a time of rapid growth, impacting tens of thousands of riders per day especially those from low‑income communities. This is an opportunity to shape the next generation of our mobile apps, provide intuitive and delightful experiences all while keeping our promise to our public sector customers on bettering the transit network as a whole. This includes combining various transportation modes, thoughtfully integrating into existing public transport and translating that experience across users from our public sector customers to riders and drivers. The role is one of thought leadership combined with a pragmatic eye towards building and shipping products that delight our partners.

What You’ll Do:

• Define and execute the overarching product strategy for the next-generation Rider and Driver platforms, leveraging AI and emerging technologies to expand reach across broader geographies, diverse user profiles, and multi-provider offerings.


• Develop scalable functionality that accommodates complex service deployments with diverse policies surrounding mobility, payments, and user communication.


• Convert user research and operational insights into clear product specifications by pinpointing core problems, formulating hypotheses, and defining success criteria.


• Analyze qualitative feedback and quantitative metrics to align stakeholders and refine product development cycles.


• Establish a rigorous, data-informed prioritization framework, evaluating the ROI of feature requests to effectively guide scoping decisions and roadmapping.


• Serve as the central liaison across cross-functional teams, including Engineering, QA, Operations, and Business, engaging in detailed, day-to-day execution.

Who You Are:

• You are an experienced product manager, with a minimum 5+ years of experience in successful startups or large companies operating on a global scale.


• You have owned a broad set of products, led a product domain/line across a company, and built category‑leading products.


• You are able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like.


• You have a strong understanding of how AI and emerging technologies can transform product experiences, and a track record of identifying and shipping AI‑powered solutions that create meaningful value for users and the business.


• You have demonstrated success in handling an end‑to‑end product lifecycle with the ability to drive product planning, development, and launch.


• Excellent analytical abilities and a strong business acumen.


• A great multitasker who thrives in a dynamic, fast‑paced work environment.


• Pro‑active and independent achiever, self‑learner, able to handle a task from idea to production.


• Team player, with great communication/listening skills and a can‑do attitude.


• You have a passion for public transit, mapping, SaaS and accessibility - working experience in these areas is a plus.

What We Offer:

• Base Salary Range: $150,000 - $200,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.


• Comprehensive health coverage, with low‑cost dental and vision plans


• A 401(k) with company match and vesting


• Fully paid parental leave for new parents, with extended leave options


• Additional benefits (mental health, pet insurance, and other wellness perks)


• 20 days of paid time off (PTO) annually

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Via’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

• A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.


• A \"recently separated veteran\" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.


• An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.


• An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.