Senior Product Manager

ABOUT DRIPS

Drips is a conversational AI platform that helps enterprise brands and their partners have smarter, more human conversations with customers, at scale. We operate at the intersection of AI, messaging, and revenue-generating outcomes for some of the largest companies in the country.

ABOUT THE ROLE

We are hiring a dynamic Senior Product Manager to join our Product team. This is an individual contributor role, reporting directly to the VP of Product & Engineering, and you will work across every department, including Engineering, Operations, Customer Success, Sales, Data Analytics, and AI/ML.

This is a fully remote role, working with fully remote teams. Leading and influencing across departments in a distributed environment is a key experience to success in this role.

WHAT YOU WILL OWN

• End-to-end delivery of product initiatives across multiple domains simultaneously
• Writing clear, detailed PRDs and functional specs independently, utilizing AI-first workflows at every step along the way
• Customer and stakeholder discovery, translating messy real-world requirements into scoped, buildable features
• Owning relationships with external vendors and integration partners from evaluation through go-live
• Regular communication with exec leadership, including presenting roadmap and status updates with confidence and precision
• Working hands‑on with AI and automation tooling to shape, validate, and accelerate product decisions, including defining requirements for LLM-based features and continually evolving your own workflows and tools to fit the problem in front of you
• Querying and evaluating data directly to inform decisions and validate outcomes
• Gaining consensus across Engineering, Customer Success, Sales, and AI/ML without losing momentum

WHAT SUCCESS LOOKS LIKE

• Product initiatives ship on a predictable cadence, with scope and tradeoffs understood by everyone involved before work starts
• Customer and stakeholder input is translated into decisions, not just captured
• Exec leadership has an accurate, current picture of the roadmap and can trust the status they hear
• Cross‑functional partners in Engineering, Customer Success, Sales, and AI/ML see Product as a source of momentum, not a bottleneck

WHO WE ARE

• A true polyglot. You can write a PRD in the morning, jump on a customer call in the afternoon, and review an API spec before end of day
• As comfortable analyzing complex data as you are presenting a strategic roadmap to leadership
• At home in ambiguity. You do not need process handed to you, and you build what is missing rather than waiting for it
• You treat unfinished problems as opportunities rather than blockers
• AI‑first in how you work. You reach for AI tooling by default and keep reshaping your workflow and toolset as the work and the tools change
• A deliberate remote collaborator. You over-communicate by default and build trust across departments and time zones without needing a room

WHAT WE ARE LOOKING FOR

REQUIRED

• 7+ years of product management experience in B2B SaaS or high-growth startup environments
• Proven track record in delivery‑heavy roles where you shipped product, not just planned it
• Hands‑on experience with AI/ML products, conversational AI, NLP, or messaging platforms
• API and integration fluency, you understand how systems connect and can own the details
• SQL proficiency, you’re comfortable pulling your own data rather than waiting on analysts
• An AI‑first way of working, you use AI tooling to accelerate your own output without sacrificing quality or judgment, and you actively evolve your workflows and tools as your needs change
• Demonstrated ability to manage external vendor and partner relationships end‑to‑end
• Strong written communication, your specs and updates are clear the first time
• Proven success leading cross‑functional work in a fully remote, distributed organization, building alignment across departments without relying on in‑person proximity

STRONG PLUS

• Prior experience in a product‑adjacent role, including engineering, implementation, sales, or customer success
• Enough technical fluency to read and reason about code in an AI‑assisted development environment, so you can ask sharper questions and pressure‑test scope with Engineering
• Interest in prototyping directly to validate an idea or communicate intent faster than a spec can. This is a product role, not an engineering role, you will not be assigned production development work or carry engineering deliverables
• Background spanning both enterprise and startup contexts
• Experience building product for enterprise healthcare, particularly with insurance payers, and familiarity with the compliance and regulatory constraints that come with it