Senior Product Manager | Forward Deployed

Senior Product Manager – Forward Deployed Engineering

At Epicor, we are building the world's first cognitive ERP. Forward Deployed Engineering proves its value in our most strategic accounts. We need a product leader with a builder's mindset to own the team and drive the product strategy.

Responsibilities

• Lead an embedded team of engineers working on‑site with customers.
• Own strategy, roadmap, and outcomes for the solutions they ship.
• Establish the operating model for strategic account engagement and prioritize key technical problems.
• Scale field learnings into durable improvements for Epicor’s core platform.
• Guide and grow the FDE team, partner directly with customers and executives, and make critical technical decisions.
• Build and prototype solutions directly when speed demands it.

Key Skills & Qualifications

• Player‑coach leadership: lead a technical team from the front, raising engineering standards and removing blockers.
• Builder’s instincts: background building and maintaining software and moving from concept to working prototype quickly.
• Product judgment: analytical skills to evaluate field data and decide what becomes platform features.
• AI‑native thinking: knowledge of LLMs, RAG, agents, and AI‑driven software.
• Customer obsession: experience leading technical customer discovery and designing solutions.
• Executive presence: clear communication with engineers, operators, and CIOs.
• Bias toward action: ability to move fast, make decisions with incomplete information.

Required Experience

• 7+ years of combined product management and engineering experience, with a track record of launching and scaling software products.
• Hands‑on technical background building and maintaining software and rapid prototyping in modern languages such as Python, JavaScript, TypeScript, or C#.
• Experience leading or mentoring technical teams as a manager or tech lead.
• Direct customer‑facing experience managing technical and business stakeholders, including executive leadership.
• Experience integrating software in enterprise environments, including APIs, data pipelines, authentication/SSO, and cloud platforms.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; or equivalent practical experience.
• Willingness to travel to customer sites (typically 20% to 40%).

Nice to Have

• Advanced degree such as an MBA or Master’s in CS or AI/ML.
• Experience building or leading a forward‑deployed, solutions engineering, or technical delivery function.
• Hands‑on experience deploying AI/ML or LLM‑based solutions to production (RAG, prompt engineering, agentic orchestration, model evaluation).
• Experience developing enterprise pricing, packaging, and ROI value models.
• Familiarity with ERP, manufacturing, distribution, retail, or supply chain workflows.
• Familiarity with ETL processes and data pipeline concepts.
• History of converting bespoke customer work into scalable platform capabilities.

Epicor is an equal-opportunity employer.