Senior Product Manager - Enterprise Shared Services (ESS)

Overview

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world‑changing company – delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best‑in‑class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment‑based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration‑related employment (e.g., H‑1B, O‑1, E‑3, H‑1B1, TN, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, ‘job flexibility benefits’ (also known as I‑140 or Adjustment of Status portability), etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

Toyota Financial Services’ Enterprise Platform Technology department is looking for a passionate and highly motivated Senior Product Manager to lead our Enterprise Shared Services (ESS) team. ESS builds and operates the reusable platforms and services that power TFS's core business operations — from document management and intelligent processing to enterprise digital identity, tokenization, customer communications, and application building blocks. We eliminate fragmentation by delivering cloud‑native, AI‑enabled shared services that serve every TFS domain — Originations, Servicing, Banking, VPP, and beyond — so teams build faster, operate securely, and scale without reinventing the wheel. If you want to work on high‑impact, enterprise‑scale platforms that touch every line of business at one of the world's largest auto finance companies, ESS is where that work happens. The primary responsibility of this role is to own product strategy, roadmap, and delivery for the ESS portfolio — including customer/visitor/dealer profile platforms, customer communications, document management, and NFR compliance — ensuring every shared service is adopted, measured, and continuously improving.

What you’ll be doing

• Own the product strategy, roadmap, and prioritized backlog for the ESS portfolio.
• Define product vision, service scope, target consumers, success measures, and lifecycle expectations for each shared service — balancing enterprise‑wide reuse with domain‑specific needs.
• Evaluate application team needs across Originations, Servicing, Banking, VPP, and other TFS domains, and translate them into product priorities, technical requirements, and adoption strategies.
• Partner with engineering and architecture to define reusable platform capabilities — including API design, identity and access patterns, data tokenization schemes, profile data models, and communication channel integrations.
• Serve as Product Owner for the delivery team: lead backlog refinement, sprint planning, demos/reviews, retrospectives, release planning, and related Agile ceremonies.

What you bring

• Extensive experience in product management, technology implementations, or technical leadership, with a proven track record of delivering enterprise platform or shared‑service products.
• Direct experience with one or more of: data tokenization / encryption‑at‑field‑level, digital identity and access management (CIAM/IAM), customer profile / master data platforms, or enterprise communication orchestration (email, SMS, push, print).
• Deep knowledge of cloud‑native application patterns — microservices, API gateways, event‑driven architectures, secure software delivery, and infrastructure‑as‑code — with hands‑on familiarity in AWS or equivalent cloud platforms.
• Demonstrated ability to define and drive adoption of reusable service catalogs, internal developer platforms, or application building‑block frameworks across multiple consuming teams.
• Strong understanding of NFR (non‑functional requirements) disciplines: security, reliability, scalability, observability, and regulatory compliance — and how to translate them into product requirements and platform guardrails.
• Familiarity with the software delivery lifecycle, emerging technologies such as Generative AI and LLMs, and how to evaluate build‑vs‑buy‑vs‑adopt decisions for platform capabilities.
• Excellent analytical skills with the ability to leverage data, adoption metrics, and consumer feedback to drive prioritization.
• Exceptional communication and stakeholder management skills — able to articulate technical concepts to business leaders and business context to engineers.
• Added bonus if you have Experience building or managing PII tokenization / de‑identification services in a regulated financial services or automotive finance environment.
• Hands‑on familiarity with identity platforms (e.g., Okta, ForgeRock, AWS Cognito, Ping) and identity standards (OAuth 2.0, OIDC, SAML, SCIM, FIDO2).
• Experience with customer data platforms (CDP) or unified profile systems spanning multiple customer types (customers, visitors, dealers, partners).
• Background in omni‑channel communication platforms (e.g., Twilio, AWS Pinpoint, Salesforce Marketing Cloud) including template management, preference/consent management, and delivery orchestration.
• Product Owner or product management certification (CSPO, SAFe POPM, Pragmatic Institute, etc.).

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry‑leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Career Possibilities

We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next‑generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.