Zendesk is seeking a Senior Product Manager for Agent Config & Personalization to own the features that let customers control AI agents’ tone, empathy, behavior, and configuration. You will build robust configuration frameworks and tools, including custom instructions, personality controls, and permissions, while ensuring secure, scalable capabilities.
You’ll collaborate with engineers, designers, and researchers to deliver practical, customer-facing controls and a flexible admin experience,
#J-18808-Ljbffr