Senior Product Complaint Analyst

Job Title

Works in a fast-paced environment to analyze customer complaints for the Electrophysiology Complaint Management Center (CMC), determine regulatory reportability and coordinate activities with internal, field and end-use customers. This role is responsible for adherence to Good Manufacturing Practices (GMPs), proper complaint handling in accordance with the Code of Federal Regulations (CFR) and other applicable governmental regulations. The role communicates event investigation results through regulatory reports and written communications, as appropriate.

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Applying clinical knowledge to review complaint communications and laboratory analyses, assign event coding, assess regulatory reportability and evaluate potential impacts on patient safety and business operations.
• Performing quality reviews and approving records to ensure accuracy and compliance.
• Working independently within company policies, guidelines and procedures while seeking guidance on complex or unprecedented issues.
• Participating in onboarding, training and continuous improvement initiatives.
• Providing constructive guidance and coaching to new or less experienced analysts, including actionable feedback that supports skill development and builds confidence.
• Solving problems of varying scope and complexity by applying existing solutions and exercising judgment and autonomy to develop new solutions based on experience.
• Leading and creating team engagement around continuous improvement goals for safety, quality, service, cost and space through the use of lean and operational excellence tools and best practices.
• Participating regularly in discussions and presentations in small-group meetings, logically presenting information to convey key messages.
• Leading small projects or project steps with manageable risks and resource requirements, as needed.

Qualifications:

Required qualifications:

• Bachelor's degree or an equivalent combination of education and experience in lieu of a degree.
• Minimum of 5 years' experience in medical device complaint processing and reporting.
• Self-motivated, goal-driven and results-oriented team player.
• Strong written and verbal communication skills.
• Excellent time management and organizational skills.

Preferred qualifications:

• Bachelor's degree with a focus in biology, health sciences, biotechnology, engineering or a related field.
• Experience with SAS, Power BI or TrackWise applications.
• Experience reviewing scientific literature.

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.