Senior Process Engineer

Job DetailsJob Location: Norwood Office - Norwood, MA 02062Position Type: Regular Full TimeEducation Level: Bachelors or 4 Year DegreeSalary Range: $70,000.00 - $97,000.00 Salary/yearTravel Percentage: NegligibleJob Shift: Full TimeJob Category: Production Support

ESSENTIAL FUNCTIONS

• Develops and documents account and data flows, using collection application tools that meet the minimum requirements established by CCS management or client expectations.
• Acts as a Team Lead by providing guidance, support and training to other members of the Process Engineering Department.
• Monitors and maintains data and account flows through reporting, analysis and auditing to confirm processes are efficient and effective.
• Reviews the work of peers to identify fundamental errors or areas for improvement.
• Works with team members to trouble shoot process and application non-conformances.
• Creates and maintains comprehensive management and client reporting as defined by CCS management or client requirements.
• Develops and maintains departmental standard operating procedures.
• Provides accurate and timely logging of work in Synergy.
• Communicates with internal and external contacts in a professional and knowledgeable manner.
• Contributes to the department’s operational excellence and deliver quality services in accordance with applicable procedures, policies and professional standards.
• Ability to maintain a consistent and regular attendance in accordance with an established schedule.
• Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.

Qualifications

• 3-5 years as a Process Engineer or equivalent experience in a related field.
• Advanced knowledge of FACs and/or Artiva.
• Identifies and resolves critical issues with ease.
• Ability to foresee risks on projects and the dexterity to produce solutions.
• Understands business analysis principles, processes and techniques.
• Ability to work independently and with a team.
• Strong organizational and time management skills.
• Proven communication and analytical skills.
• Proficiency with MS Excel, MS Word and text editors.
• Demonstrates the ability to apply mathematical logic.
• Ability to effectively collaborate and communicate with all levels of the organization.
• Coachable: receptive to feedback, willing to learn, embraces continuous improvement and responsive to change.

EDUCATION REQUIREMENTS:

• High school diploma or GED required.
• Associates or bachelor’s degree preferred (or equivalent combined experience as a Process Engineer, or equivalent professional work experience).