Subject matter expert in process engineering concepts, solving complex business issues through structured methodologies.
Leads high-impact, cross-functional process improvement initiatives requiring deep evaluation of business operations.
Continuously contributes towards improving process engineering frameworks, governance, and standards.
Provides guidance and mentorship to build organizational capability in process excellence.
Leads end-to-end process improvement initiatives from discovery through value realization while leveraging the process engineering framework and templates.
Provides DMAIC based approach to projects to drive business value for the company, lead focused, collaborative, cross-functional deep-dive workshops for high priority initiatives and bring process and data driven focused approach to support the organization's goals.
Partners with business stakeholders to identify inefficiencies, root causes, and improvement opportunities across processes while risk rating failure modes.
Clearly able to correlate and map multiple tracks of process engineering work for synergies and lineage.
Translate process insights into clear, actionable recommendations (to-be) and business cases focused on measurable outcomes.
Drive a value-first mindset, ensuring all process improvements are linked to tangible business impact.
Champions the value realization framework to ensure measurable outcomes are part of the process engineering outcomes.
Applies Lean Six Sigma, Design Thinking, and Agile methods to analyze, redesign, and optimize processes.
Conducts structured process assessments, including process mapping (L1-L4), root cause analysis, and waste identification applying FMEA and 5 Why concepts as applicable.
Continuously contributes towards process standards, frameworks, and governance mechanisms for consistent execution.
Requirements
7–8 years of hands‑on process engineering experience with a strong track record of delivering measurable business impact — ideally in a global, matrixed organization where speed‑to‑value and stakeholder influence are critical success factors.
Lean Six Sigma Green Belt (required) or Black Belt (strongly preferred), with demonstrated ability to apply Design Thinking and Agile methodologies alongside traditional process improvement tools.
Proficiency with statistical techniques, flow charting, business analysis and experience in finance, banking, leasing and customer success/services environment in technology industry.
Experience using AI and automation as accelerators within improvement projects is essential.
Practical experience with at least one process mining platform, with the ability to independently extract, interpret, and act on process intelligence data.
Strong business acumen and stakeholder engagement skills — able to quickly build credibility with senior leaders, translate process complexity into business impact narratives, and influence decision‑making without relying solely on data or formal authority.
Based in or able to commute to Spring, TX or Berkeley Heights, NJ at least 3 days per week.
Comfortable working across global time zones and collaborating with international teams and customers as part of a globally distributed organization.
Ability to work independently and guide complex initiatives with minimal supervision.