To support the MGB Cancer Institute Contact Center, the full-time remote Senior Practice Assistant will manage high-volume calls related to scheduling, prescriptions, and patient concerns, requiring empathy and the ability to triage sensitive issues effectively. Key responsibilities Assist callers with routine inquiries and schedule appointments Perform specialized functions such as surgical scheduling and schedule changes at an advanced competency level Handle and screen messages related to prior authorizations, provider questions, prescription refills, and test results Required qualifications High School Diploma or Equivalent required 3-5 years of office experience required Strong technology skills, including advanced proficiency in MS Office applications Knowledge of office operations and procedures Ability to manage non-routine phone calls and solve routine issues effectively
Senior Practice Assistant in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.