CVS Health is seeking a senior product leader to own the strategy and delivery for Aetna Health Chat and Secure Message Center, while incubating omni‑channel self‑service initiatives. You will translate the broader contact center strategy into sequenced channel capabilities, guiding development through experiments and measured impact.
In this role you will partner across portfolios, define success metrics, and drive data‑driven decisions to improve containment, CSAT, and efficiency.
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