Affirm is reinventing credit with a remote-first approach in the United States. We seek a Senior Product Manager for the Agent Enablement pod, shaping how millions of customers get help and how internal teams operate.
You will lead cross-functional initiatives blending AI, automation, and user-centered design to improve agent efficiency, reduce contact volume, and enhance customer experience. You will partner with Servicing, Operations, Engineering, and Legal to drive a thoughtful roadmap,
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