Senior Payment Solutions Specialist

Managing escalated customer issues in a remote capacity, the full-time Senior Payment Solutions Specialist will serve as the primary point of contact for customers, ensuring timely resolutions and delivering a world-class customer experience. Key responsibilities Resolve escalated customer issues and maintain proactive communication regarding case and project status Document customer interactions and insights while collaborating with internal teams to enhance processes and training Schedule site visits and ensure timely follow-up, obtaining necessary signatures on confidential documents Required qualifications 5+ years of relevant experience in customer success, project management, or legal coordination High school diploma required; Bachelor's degree preferred Strong knowledge of escalations and prevention processes Proficiency in Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred History of receiving positive customer feedback and ratings