Senior Patient Financial Advocate

To support a growing revenue cycle team, the full-time Senior Patient Financial Advocate will manage complex billing inquiries and escalated concerns, while establishing customized payment solutions for patients in a remote setting. Key Responsibilities Manage inbound escalations and conduct detailed account reviews to resolve complex billing issues Establish customized payment arrangements and assist patients with financial assistance applications Handle emotionally charged interactions with professionalism and serve as an escalation point for unresolved complaints Required Qualifications Advanced knowledge of healthcare billing and insurance processing Experience in financial advocacy and developing payment solutions Strong conflict resolution skills and emotional intelligence Proficiency in documentation and compliance with HIPAA standards Ability to analyze performance metrics and recommend workflow improvements