Senior Account Manager – Parking Services
Location: San Francisco, CA. Work Modality: On‑Site. Schedule: Full‑time. Salary Range: $80,000 – $90,000 annually, commensurate with experience, plus 15% incentive bonus.
Responsibilities
- Lead and mentor on‑site managers in delivering luxury‑level service recovery, guest engagement, and daily operational excellence.
- Oversee customer service programs to ensure consistent five‑star experiences for guests, residents, and VIP clientele.
- Maintain impeccable standards for presentation, uniforms, equipment, and fleet, including shuttle vehicles, signage, and guest‑facing assets.
- Develop and manage annual operating budgets, aligning staffing, service levels, and expenses with luxury brand expectations.
- Serve as the primary liaison with hotel leadership and ownership, ensuring strong partnerships and exceptional client satisfaction.
- Proactively identify opportunities to enhance guest experience, service flow, and operational efficiency.
- Model a calm, confident, and approachable leadership presence aligned with high‑end hospitality standards.
Qualifications
- Minimum of 2 years of progressive management and operational experience in luxury hospitality, parking, or related premium service industry.
- Bachelor’s degree in business or hospitality management preferred.
- Strong operational and financial acumen, with the ability to manage complex, high‑volume operations in luxury environments.
- Exceptional organizational, problem‑solving, and time‑management skills in dynamic, high‑expectation environments.
- Excellent verbal and written communication skills, capable of engaging confidently with discerning guests, hotel leadership, and ownership groups.
- Strong interpersonal and client‑relations skills, with confidence working alongside hotel executives, ownership groups, and brand representatives.
- Advanced computer proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
- Highly motivated, self‑sufficient, resourceful, and decisive, able to anticipate needs and resolve issues discreetly and effectively.
- Ability to maintain a flexible schedule to meet the demands of luxury hotel operations and VIP guest needs.
Benefits
- Promote from within — park your career here.
- Complimentary parking.
- Flexible scheduling.
- Paid holidays.
- Wellness benefits.
- Free and confidential Employee Assistance Program (EAP) available 24/7, including three free counseling sessions per household member.
- Paid vacation plus an additional day off on birthday.
- Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k).
- Seven paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).
- Free parking while working at your assigned Porpark location(s).
Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
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