Western Alliance Bank is seeking a Senior Operational Support Analyst to provide SME level support for Genesys Cloud in a high‑security, regulated banking environment. You will lead incident triage, root cause analysis, and change coordination, and build dashboards for performance and reliability.
You will also develop runbooks, procedures, and training materials, ensuring risk controls and regulatory compliance while coordinating with cross‑functional teams and partners to mature the platform
#J-18808-LjbffrSenior Ops Lead, Genesys Cloud & Contact Center in phoenix at Unknown Company
This position is listed as full time and onsite.