Western Alliance Bank seeks a Senior Operational Support Analyst for Contact Center Technology & Operations. You will provide SME guidance on Genesys Cloud and related domains, ensuring operations are secure, compliant, and reliable, while leading a junior engineer when needed.
You will build performance dashboards, document runbooks and procedures, and drive production readiness with cross-functional teams. Strong leadership and Agile practices are essential for success.
#J-18808-LjbffrSenior Ops & Platform Lead – Genesys Cloud in dallas at Unknown Company
This position is listed as full time and onsite.