Western Alliance Bank is seeking a Senior Operational Support Analyst in Columbus to provide SME expertise for the Genesys Cloud platform and adjacent systems. You’ll manage production incidents, perform root cause analyses, and collaborate with architecture and product teams to ensure operations are secure, compliant, and reliable.
You will develop runbooks, support procedures, and knowledge articles while leading a junior engineer as the platform evolves and improves.
#J-18808-LjbffrSenior Ops & Genesys Cloud Platform Lead in columbus at Unknown Company
This position is listed as full time and onsite.