Oversees operations workflow and assists team with executing complex transactions/processes
Monitors and coordinates operations workflow and resolves escalated issues
May process and/or reconcile transactions of moderate to high risk and financial value in accordance with established policies and procedures
Partners internally to identify, resolve, and provide guidance regarding escalations
May interact with external customers and third parties in completing transactions or resolving escalated issues
Coaches team members and provides applicable training
Leads team huddles/meetings and/or continuous improvement sessions
Provides input on team member performance and development
Provides consultation and advice to internal and external customers
Reviews existing processes and drives improvements/implementation
Updates standard operating procedures
Participates in and serves as subject matter resource for projects
Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures
Participates in risk mitigation activities
Verifies completeness and accuracy of procedures
Requirements
university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered