To support the Advertising Operations team, the full-time Senior Operations Support Specialist will manage the Partner Support queue for Building Showcase campaigns, resolve complex issues, and optimize processes while working remotely. Key responsibilities Act as the subject matter expert for StreetEasy's listing verification process and advertising products Resolve high-priority escalations with a focus on speed and accuracy while maintaining internal documentation and training materials Identify trends in support volume and advocate for product or process improvements to enhance the customer journey Required qualifications At least 2 years in an operations or technical support role Proficiency in leveraging frontline tools to extract insights and streamline workflows Ability to manage multiple competing priorities in a fast-paced environment Strong technical aptitude and communication skills for building relationships with partners and internal teams A proactive approach to process improvements that balance operational efficiency with customer satisfaction