Senior Technical Operations Support AnalystAn Investment Banking client of ours is looking to hire a Senior Technical Operations Support Analyst to join their organization. The team is responsible for first and second level support of IT infrastructure at Client including networking, Windows / Linux servers, databases, security, middleware, and cloud environments. They also provides incident management support for major incidents. Candidates must have a strong IT background with experience in network administration as well as server administration in a support and incident management capacity.
Responsibilities include:Working as part of a global team, troubleshoot and resolve issues within the firm's various cross-region infrastructure platformsCollect diagnostic materials and other supporting evidence to identify the root cause of problemsPerform routine event volume and root cause analytics and remediation to drive down noise and event volumesAssist application support and development teams in diagnosing application issuesThis position focuses on network and systems administration and supportThis position also had a high focus on driving automation of manual tasks, using orchestration tools and scriptingThis position will have rotational coverage of Incident Management responsibilities where they will manage all major incident bridges and incidents; providing effective escalation, notifications, managing tickets, communications, and drive next stepsDevelop, test and implement automated solutions using scripting and orchestration to enhance existing monitoring tooling, event handling and incident escalationRequired SkillsMust have solid critical thinking skills and be able to collect and analyze evidence from logs, monitoring and other diagnostics (such as stack traces)Must be able to consistently apply proceduresPrior experience with server administration (Windows / Linux platforms)Prior experience with network administration (Cisco, Juniper, Fortinet, Bluecoat, F5, etc)Prior experience in an IT operations / support roleKnowledge or conceptual understanding of other infrastructure technologies – servers, databases, core services, storage, cloud, etc.Ability to prioritize and effectively triage issuesAbility to effectively balance time between day-to-day support work and project-related tasksStrong verbal and written communication skills. Ability to cope with business needs, respond to and address production situations promptly. Drive high level issues through Incident Management (ITIL best practices)Ability to communicate and act professionally with IT staff and business clients while under strict deadlinesAbility to work in a team-oriented setting with strong interpersonal skillsAbility to deal with changing priorities and work with global teamsDesired Skills & Experience:Bachelor's Degree in Information Systems / Computer Science or related fieldWindows Server 2012 administrationRed Hat Enterprise Linux administrationCisco certification at any levelExperience in the financial industryIncident Management / ITIL understanding.Scripting experience in Python / Bash