Senior Operations Support AnalystJob Location: Iselin, NJ Duration: 24 monthsJob DescriptionPosition Overview:Seeking a skilled Client Support Analyst with strong problem-solving abilities and expertise across Client platform and MuleSoft integration solutions. This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations.Key Responsibilities:Technical Support: Serve as primary contact for complex Client and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutionsPlatform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performanceMuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systemsClient Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboardsCollaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testingContinuous Improvement: Identify process optimization opportunities; stay current with Client releases; recommend best practices; contribute to documentation and trainingRequired Qualifications:Experience: 5-8 years in Client administration and support with MuleSoft integration experienceTechnical Skills:Strong Client administration proficiency (security model, data management, customization)Working knowledge of MuleSoft Anypoint Platform and API managementExperience with SOQL, Data Loader, REST/SOAP APIsBasic understanding of Apex and Visualforce for troubleshootingFamiliarity with version control and change managementCore Competencies:Exceptional analytical and problem-solving abilitiesExcellent communication skills with ability to explain technical concepts to diverse audiencesStrong attention to detail and ability to manage multiple prioritiesCustomer-service oriented with collaborative mindsetPreferred Qualifications:Client Administrator certification (ADM 201)Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft DeveloperExperience with Einstein Analytics, Agile/Scrum, and DevOps practicesWorking Conditions:Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs.