About the RoleThe Senior Operations Program Manager, Central Ops will own and drive high-impact operational programs across critical functions including Trust & Safety, Pay Operations, and Contractor Management. This role is responsible for designing, executing, and continuously improving processes that support scalable, high-quality operations.As an individual contributor, you will partner cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to identify opportunities, implement solutions, and track performance against key metrics. You will play a key role in bringing structure to ambiguity, improving operational efficiency, and ensuring programs run smoothly end-to-end.The ideal candidate is highly analytical, detail-oriented, and thrives in fast-paced environments where strong execution and cross-functional collaboration are essential.Own and execute operational programs end-to-end across Central Ops functionsAnalyze performance data to identify trends, gaps, and opportunities for improvementBuild and optimize processes to improve efficiency, quality, and scalabilityPartner cross-functionally to launch and iterate on operational initiativesTrack and report on key metrics, ensuring programs meet performance targetsDrive continuous improvement through structured problem-solving and experimentationDesired Capabilities4-6 years of experienceStrong analytical skills, with the ability to use data to inform decisionsExperience using SQL (or similar tools) to pull and analyze dataDemonstrated ability to manage cross-functional projects and influence stakeholdersComfort operating in ambiguous environments and driving clarityStrong organizational skills and attention to detailExtra CreditExperience in Trust & Safety, Payments, or Contractor OperationsStrong problem-solving skills with a structured approach to complex challengesExcellent communication skills, with the ability to clearly articulate insights and recommendationsExperience operating in fast-paced, metrics-driven environmentsPerksHandshake delivers benefits that help you feel supported—and thrive at work and in life.The below benefits are for full-time US employees.Ownership: Equity in a fast-growing companyFinancial Wellness: 401(k) match, competitive compensation, financial coachingFamily Support: Paid parental leave, fertility benefits, parental coachingWellbeing: Medical, dental, and vision, mental health support, wellness stipendGrowth: Learning stipend, ongoing developmentRemote & Office: Internet, commuting, and free lunch/gym in our SF officeTime Off: Flexible PTO, 15 holidays + 2 flex daysConnection: Team outings & referral bonusesExplore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.