Senior Operations Manager

Job Summary

This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. Drivers and helpers report only to this position; no other management jobs report to the Senior Route Manager. The role establishes and maintains positive relationships with all frontline employees and spends the majority of the day in the field with them.

Essential Duties and Responsibilities

• Onboarding: ensure new frontline employees have tools, instruction, and feedback for successful daily duties; meet with them daily to support consistent communication.
• Developing: provide timely and consistent touchpoints with frontline employees, regularly review best practices to enhance daily performance, and focus on the understanding and progress of frontline employee career goals.
• Coaching: identify and address improvement opportunities, collaborate with frontline employees to ensure continued success, actively practice and seek feedback on coaching conversations, lead by example to ensure safety practices are paramount with each employee, and teach an understanding of the WM Way.
• Performance Management: conduct root cause investigations for all injuries and incidents, ensuring consistent discipline and retraining; document and maintain records required by regulatory agencies such as the Department of Transportation; review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets) and follow up where appropriate; visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications

• Associate’s Degree (accredited) or equivalent; alternatively, High School Diploma or GED (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and legally eligible to work in the country where the position is located.
• Valid driver’s license required upon hire.

Physical Requirements

Key points regarding physical demands, occupational risks, and work environment: this job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Benefits may vary by site.